Changing dates, extending a stay or moving a guest to another room

When plans change, you do not need to cancel and make a new booking. Open the booking from Bookings and use the buttons at the top of the booking page.

Change dates, Extend stay and Change Room show up for a booking that is Confirmed or already Checked in.

Change the dates

1. Open the booking and press Change dates.
2. In the box Change dates, set the Arrival and Departure dates.
3. Leave Keep the current total ticked if the guest should pay the same amount. Untick it if Atlas should work out a new total for the new number of nights.
4. Press Save dates.

Atlas checks and holds the new nights on all your booking channels first, and opens up the nights you have given up.

If the guest is already checked in, the arrival cannot be moved to a future date (use Undo Check In if they have not really arrived), and the departure cannot be moved to before today (use Check Out if they have left).

If the booking came from Airbnb, Booking.com or another channel, Atlas shows a warning that the channel still has the old dates. Please also change the reservation on that channel, so the guest’s booking and your payout match.

Extend the stay

1. Press Extend stay.
2. Choose Nights to extend (1 to 7 nights, or Custom…).
3. Check the new check-out date shown in the box and press Extend stay.

The price stays locked at the current booking rate.

Move the guest to another room

1. Press Change Room. This button is not shown for bookings that came from a booking channel; for those, change the room on the channel as well.
2. Under Select new room, pick a room. Atlas lists the rooms that are available for the stay dates. If there is none, it says “No other rooms are available for these stay dates.”
3. Atlas shows the Current room total and the New room total, and whether the guest owes more or a refund is owed to the guest.
4. If you have agreed a flat price with the guest, tick Custom price override (negotiated flat fee), then fill Override total price (₹) and Reason for price override (required).
5. Press Confirm Room Change.

If something does not go through

Atlas will not double-book a room. If another booking holds those nights, Atlas shows who holds them and does not save the change. Choose different dates or a different room.