Guest Notifications
Atlas PMS is set up to send automatic messages to your guests at key moments in their stay, and to alert you when things happen. This article explains what is sent, when, and how to check that it went out.
A note on delivery
Section titled “A note on delivery”Atlas sends messages through WhatsApp, SMS, and email. Actual delivery depends on your messaging vendors being active (for example, your WhatsApp and SMS providers need credit and approved templates). Atlas does not guarantee delivery on your behalf — but it does record every send, so you can always check what happened in Messages → Send history, including the delivery status and any error.
Notification channels
Section titled “Notification channels”- WhatsApp — the primary channel for guest lifecycle messages.
- SMS — used alongside or as a fallback for key messages.
- Email — confirmations, invoices, and reminders.
Which channels fire for a given message depends on your templates and vendor setup.
Messages guests receive
Section titled “Messages guests receive”| When | Message |
|---|---|
| Immediately after a confirmed booking | Booking confirmation — property name, dates, amount paid, and your contact. |
| ~18 hours before arrival | Pre-arrival reminder — check-in details. |
| On check-in day | Welcome / room-ready message — includes your Wi-Fi name and password if you have set them. |
| ~2 hours before checkout | Checkout reminder — with an optional late-checkout offer. |
| After checkout | Thank-you message. |
| ~3 hours after checkout | Review request — only if the guest has not opted out of marketing messages. |
Transactional messages (confirmations, stay reminders, invoices, access details) are always sent regardless of marketing preferences. Review and promotional messages respect a guest’s opt-out.
Booking cancellation
Section titled “Booking cancellation”When a booking is cancelled, the guest is notified. For a booking that originated on an OTA, that OTA handles its own guest communication.
What you (the host) receive
Section titled “What you (the host) receive”- An instant alert to your WhatsApp when a new booking comes in.
- Payment alerts for received and failed payments.
- A daily operations digest summarising the day.
- Trial-expiry reminders (7, 3, and 1 day before) while you are on the free trial.
Your host-alert number is the Indian WhatsApp number on your profile.
Customising notification content
Section titled “Customising notification content”You can customise your messages under Messages → Message Templates. You can edit a template, clone one from the gallery, and send a test to yourself before going live. Templates can be set per listing, including the language used for that listing’s guest messages.
Coming soon
Section titled “Coming soon”On the roadmap, not yet available:
- Voice notifications.
Tip: if a guest says they did not receive a message, check Messages → Send history first — it will tell you whether the message was sent and, if it failed, why.