Payments and Payouts
Atlas PMS collects guest payments through your own Razorpay account and helps you track when the money settles to your bank. This article explains how funds move from booking to bank.
How guests pay
Section titled “How guests pay”Guests pay on your direct booking page through Razorpay, which supports UPI, cards, and net banking. Atlas also supports a UPI QR / deep-link option, and you can record manual or desk payments (for example cash) with a WhatsApp receipt.
When a guest pays, Atlas verifies the payment server-side before doing anything else. Only a valid, verified payment confirms the booking — if verification fails, the hold is released and you are notified. This protects you from fake or tampered payment confirmations.
When payment is collected
Section titled “When payment is collected”Payment is collected in full at the time of booking. During checkout, Atlas places a short 15-minute hold on the dates so two guests cannot book the same room at once. The booking is only confirmed once payment is verified.
Connecting your Razorpay account
Section titled “Connecting your Razorpay account”Go to Settings → Payment Provider and enter your Razorpay key ID and secret. This is required before any guest can pay — Atlas routes each payment to the property’s own Razorpay account and never pools funds into a shared account. If keys are missing, guest checkout is blocked with a “payment provider not configured” message.
Viewing your earnings
Section titled “Viewing your earnings”Your booking revenue appears on the Dashboard and in Reports, including occupancy, ADR, RevPAR, and owner-earnings views. Each booking shows its value, and reports roll these up across a property or your whole account.
How payouts work
Section titled “How payouts work”Atlas does not hold your money. Because guests pay into your own Razorpay account, Razorpay settles those funds to your linked bank account on its standard settlement schedule (typically 1–3 working days). The Payouts page reads your Razorpay settlements and groups them into pending, recent, and failed so you can keep track in one place. If you have not connected Razorpay yet, the page will prompt you to add your keys in Settings.
Before a payout can be released
Section titled “Before a payout can be released”For each booking, Atlas will not release a payout until all of these are true:
- Your PAN has been added
- Your bank account has been added
- At least 48 hours have passed since the guest checked out
There is no way to bypass this — it protects both you and your guests. This is why PAN and bank details are not needed to publish a listing, but are required before money moves. Atlas sends you reminders (around day 1, 3, 7, and 12) to add your bank details if you have not yet.
Setting up your bank account and PAN
Section titled “Setting up your bank account and PAN”Add your PAN and bank account details (account number and IFSC) in your host profile / KYC section in Settings. Do this within 14 days of publishing so your first payout is not held up.
GST and invoicing
Section titled “GST and invoicing”Atlas generates a GST-compliant invoice for every booking automatically — see Pricing and GST for the slabs, your GSTIN setup, and where to download invoices.
Refunds and cancellations
Section titled “Refunds and cancellations”Cancellations follow the cancellation policy you set on the listing (Flexible, Moderate, or Strict). Refunds to guests are initiated manually through Razorpay today — automatic refunds on cancellation are on the roadmap. When you cancel a booking, the guest is notified.
Coming soon
Section titled “Coming soon”On the roadmap, not yet available:
- Automatic refunds when a booking is cancelled.
- A full payout ledger and TDS reporting beyond the owner-earnings reports and settlement tracking available today.